card tokenisation: Pay for your Uber ride using debit, credit card? How to tokenise your card on Uber


The Reserve Bank of India’s (RBI) tokenisation rule will come into effect on October 1, 2022. From October 1, merchants operating will not be able to store card details of customer and can only use tokens for repeat transactions. Untokenised cards will be deleted from merchant systems on or before September 30, 2022 and, you will have to enter the card details each time per transaction.

What this means is that businesses like Uber, Swiggy, Amazon etc,.will only be able allow repeat purchases using tokens rather than card information. So, customers using such services need to tokenise their cards. Note that on or after September 30, 2022, untokenized cards will be erased and you will have to enter the card details each time per transaction. To avoid this, you must give a one-time consent to tokenize your card data in order to keep utilising saved cards for seamless payments.

What is tokenisation?

According to the RBI FAQ on Device based Tokenisation, “Tokenisation refers to replacement of actual card details with an alternate code called the “token”, which shall be unique for a combination of card, token requestor (i.e. the entity which accepts request from the customer for tokenisation of a card and passes it on to the card network to issue a corresponding token) and device (referred hereafter as “identified device”).

According to the Uber website, here are few important FAQs on Card tokenization and how to tokenise card for seamless Uber services

What is Network Tokenisation?

According to the Uber website, “Network Tokenisation means replacing card details (card number/expiration date) with a unique value called a ‘token’ issued by the card network. Starting 1st Oct 2022, merchants operating in India are not allowed to store details of India-issued cards. All merchants must delete the card information stored with them and can only use network tokens for repeat transactions.”

How are you impacted as a user?

For existing cards, you now need to provide a one-time consent to secure your card by clearing pending payment through a saved card. This consent needs to be provided before 30th September 2022.

For new cards mandatory consent is required at the time of adding the card. Cards will not be stored on Uber without consent.

What happens if I don’t provide consent by 30-Sep-22?

Any untokenised card information will be removed and you will not be able to use these for transactions on Uber. You need to re-add the untokenised cards to use it as a payment method for your trip on Uber.

How can I tokenise my card on Uber?

To provide consent for a saved card, follow the steps below:

Step 1: Please ensure you have the latest version of the Uber app

Step 2: Book a ride on Uber

Step 3: Choose cards as your payment method

Step 4: Once the trip is completed, choose a saved card to clear your payment

Step 5: A consent pop-up will appear on screen. Click on “Agree and Continue” and complete OTP authorisation



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