For those customers whose accounts have been due for KYC updation, the bank has sent two notices to the registered address and SMS notifications to the registered mobile phone. On November 20 and 21, 2022, the same was also posted on the bank’s social media accounts and published in newspapers, stated a press release by PNB.
The notification in the newspaper states that “As per RBI guidelines, KYC updation for all customers is mandatory. If your account has become due for KYC updation as of 30.09.2022, in terms of notices/SMS already sent to your registered mobile number, you are requested to contact your base branch to get your KYC updated before 12.12.2022. Non updation may lead to restriction of operations in your account.”
According to the PNB tweet, “Remember: KYC updation is mandatory as per RBI guidelines. Beware: Bank does not call & request personal information of customers for KYC updation.”
Points to be noted 👇🏻 Remember: KYC updation is mandatory as per RBI guidelines. Beware: Bank does not call & r… https://t.co/wq2kJmQXcx
— Punjab National Bank (@pnbindia) 1668936146000
PNB customers are asked to provide updated information, such as identity and address proofs, recent photos, PANs, proofs of income, and mobile numbers (if available), to their base branch via email addresses registered with the bank, by mail, in person, or in any other manner necessary to ensure the proper operation of their bank accounts (s).
How to know if KYC is pending
In a tweet, one customer asked how one would know if the KYC was pending, the bank replied to the tweet stating: “Dear customer, thank you for writing to us. We request you to please connect with our customer care service at 1800 180 2222/ 1800 103 2222 (toll-free)/ 0120-2490000 (tolled number) for more information in this regard. Thank you.”
For balance enquiry (Missed call on Toll free (1800 180 2223)/Tolled no (01202303090) from the registered mobile will get you Account Balance of your Saving Fund/Current account)